Monday, July 8, 2013

Relay Provider Cuts Service

A major IP relay provider is dropping its service after eight years. Sorenson Communications has written to the FCC to inform the agency. The company says the rates it gets paid aren't enough to pay for the equipment and the relay operators. The Commission cut the rate it pays IP Relay providers by 21 percent this year and plans further cuts in the future. Two other IP Relay providers have made similar decisions recently. Customers can keep their present relay number by transferring to another provider such as Sprint--if they do so by the end of next month (August 31). The FCC has a list of providers here. Sorenson will continue to offer its CaptionCall service, which is a separate service from the relay.

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