New Captioning Rules

The FCC has changed its rules on closed-captioning complaints. The new rules require immediate attention by video programming distributors (and that includes TV stations) to viewer complaints. Viewers can now file complaints directly with the FCC along with the video provider. However, the complaints must be filed within 60 days of the alleged violation (previously the complaint had to be filed during the calendar quarter) and the complaint must give the specific rule violated. The programming provider then has 30 days to respond.