Hotline called 'Epic Failure' for Deaf community

New York City has a complaint and information hotline (311). But it does not work well for deaf and hard-of-hearing residents, according to Councilmember Fernando Cabrera. "Some people report waiting up to 45 minutes before connecting with someone who has a way to answer their questions, Cabrera said. He noted some folks have been hung up on by operators who assumed they were prank callers." Read more from The City newspaper here.