ADA Hotel Requirements

Title III of the Americans with Disabilities Act says hotel owners must provide certain "auxiliary aides and services". This means architectural and communication barriers should be removed and policies modified to accommodate guests. Telecommunications devices and a means of decoding captions would be among the services that can expected under ADA. But the law does not require hotels to provide customers with devices such as hearing aids or services of a personal nature, such as assistance in eating, toileting or dressing. Hotels have a responsibility to provide individuals use of facilities as fully as possible, but not when it involves fundamentally altering the services being offered or when it places an undue burden on the hotel staff.