Monday, December 24, 2012

Your Air Rights under the Air Carrier Access Act

Info and reservation services must be accessible. If an airline offers phone reservations and info, the same service must be given to hard-of-hearing passengers, whether through TTY or other technology.

Info at the airport must be accessible once you identify yourself as deaf.

Communication on the aircraft must be effective after self-identification.

Service animals are allowed aboard as long as the animal doesn't obstruct the aisles.

Those who are deaf-blind are entitled to safety assistants and they may be required by airlines.

You have a right to complain if the airline fails to provide assistance File a complaint with the Department of Transportation at 800-778-4838 (voice) or 800-455-9880 (TTY). You also can make a complaint online here.

Source: The Deaf and Hard of Hearing Consumer Advocacy Network

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